An Information Technology Department for Your Business.
Mark Hall
Mark has been working in the computer industry professionally since 1993. Mark has worked with a variety of networks and operating systems, including Windows 95, 98, 2000, and XP. Mark has been supporting Unix systems professionally since 1994. Most recently, Mark worked for IBM. Mark supported PC users at Boeing (Formerly McDonnell Douglas), unix servers for Boeing, Internet firewalls for the IBM Universal Server Farm in St. Louis, and customer connectivity to and from IBM in a 'Shared Network Infrastructure' environment. Most of the time during the last 5 years at IBM were spent in a security role, working to ensure that both IBM and its customers had the access needed to support the network, without exposing either to risks. Mark has experience with several styles of Firewalls and VPNs with over 5 years of experience supporting them professionally. Mark has supported many types of Unix systems, ranging from AIX and Linux to HP-UX and Solaris/SunOS. Mark has done more than just support these operating systems, he's also worked with system automation to automate many system administration tasks to reduce the time needed to perform repetitive tasks. Mark has been involved in packaging software for use with unattended automated operating installs, as well as building an infrastructure to support Linux and AIX client installations. Mark uses this experience to reduce the effort needed to support a service like this, providing you with a very cost effective solution. Mark's experiences supporting many large customers at IBM have also helped him understand how to efficiently work with clients. The problem ticketing system and FAQ Knowledgebase services are commonly used by large corporations to provide rapid self-help. This can reduce time to resolution on many issues, often without help desk involvement.
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